Are you planning to stay at the Hotel Saint-Louis in the near future and need more information?
Here you’ll find answers to common questions we receive from our guests.
If you don’t see what you’re looking for, contact us and we’ll get back to you as soon as possible! 


Are you able to store luggages before our room is ready or after check-out?

Yes, we can store luggage before and after checkout, free of charge.

Could it be possible to have an additionnal bed?

If you would like an extra bed in your room, we will be happy to provide one at an additional cost of €50 per night & per room. Only the Deluxe Balcony category allows the addition of an extra bed. Please do not hesitate to ask our team:

What is your cancellation policy?

Please reference the rate that you booked for the cancellation policies associated with it or our terms and conditions of sales.

What are your terms & conditions of sale ?

To read of our terms and conditions of sales, please click here.

Is the hotel suitable to accommodate for families?

Discover our Family room with balcony, ideal for families of 4 to 6 people. We can configure this room to suit your needs.

Do you allow pets?

We are happy to accommodate one (1) pet per room per night (max 10kg) for €12 per night per room. Your very special guests will even be provided with a basket and bowl.

Please leave them in your room if you are going to the breakfast room, or in their carrier bag if you wish to take them with you. Please also keep them on a leash or in their carrier bag when moving around the hotel. They will undoubtedly be exemplary guests, but we ask you to clean up any messes they make and prevent them from barking. Any damage caused by your dog will be billed to you.

Service dogs are of course welcome throughout the hotel.

What means of payments do you accept?

We accept cash and all major credit cards, including Visa, American Express and MasterCard. Please note that we cannot accept payment by cheque. Our hotel does accept cash as payment at check-out, but a valid credit card must still be presented upon arrival.

Will I be billed directly when I give my credit card number?

Para todas las reservas, el cliente deberá facilitar un número de tarjeta de crédito con el fin de garantizar la reserva de su habitación durante la duración de su estancia:

-En el caso de una reserva con tarifa flexible, una preautorización de un (1) euro en su tarjeta de pago en el momento de la reserva. 7 días antes de su llegada, se realizará una nueva preautorización equivalente al importe de la primera noche en su tarjeta de pago, para todo tipo de condiciones de tarifa (excepto tarifas no reembolsables).

-En el caso de una reserva no reembolsable, se cargará el importe total de la estancia en el momento de la reserva.

Are there any risks in giving my credit card number on your website?

To guarantee your security and ensure greater confidentiality, our website uses the SSL encryption protocol. When data is transferred over the Internet, the information entered in the various forms is automatically encrypted. The SSL (Secure Socket Layer) encryption system automatically encodes data before it is transmitted over the Internet. It is only decrypted once it reaches the server of our booking engine & online payment provider.

SSL is currently the most reliable and widespread solution. To be sure that your browser is compatible, check for a key or padlock icon.

Are VAT and city tax included in the price of my stay?

Rates include VAT but exclude the current city tax per person per night.

How many rooms can I book at once on your website?

If you would like to make a group booking for a celebration or event at our hotel, please note that the maximum number of rooms that can be booked online is four (4). Lookinf to book more? For detailed information, please contact our team at the following e-mail address :


What time is check-in & check-out?

Rooms are available from 3 p.m. on the day of arrival (local time) and must be vacated by 11 p.m. on the day of departure.

Can I smoke in the hotel ?

For the comfort of our guests, the hotel's communal areas are entirely non-smoking. Smoking in your room or in these areas will incur a €68 fine. For guests who still wish to smoke during their stay, we invite you to select a room with a balcony or terrace. Smoking is only permitted on balconies and terraces, and under no circumstances in rooms. To find out more, click here.

Is there a extra charge for WIFI?

No, Wi-Fi is complimentary at Hotel Saint-Louis.

Do I need a credit card at check-in?

Yes, all guests need a valid credit card that matches their Identification.

At what time can I take my breakfast?

breakfast is served from 7am to 10am and costs EUR 8 per person per day for adults and EUR 4 per day for children aged 6 to 11. It is free for children under 5.

I haven't booked my breakfast. Can I have it on spot on the day?

On simple request to our team, and payment of the supplement due, you can have access to the breakfast room.
If your room is marked "breakfast included", you do not need to book breakfast: it is included in the price of your stay.

*after MY STAY*

How can I get a copy of my invoice?

Please contact us at the following e-mail address:

I've forgotten something at the hotel, what can I do to have it back?

If you forget any personal items during your stay at the hotel, please contact us directly at the following e-mail address:

I want to share my feedback after my stay: how do I go about it?

After your stay, don't hesitate to share your experience by leaving us a review on our Google page or on Trip Advisor.

Quick Response Code